Delete your Nakama account

Can’t sign in?

If an account has already been issued to you but you cannot sign in, email [email protected] from the address linked to your account. Include your name, account email, and sponsor or organization name.

Do not include a password, medical record, identity document, or payment information. Support will reply with verification steps. Sending an email by itself does not delete the account.

What happens after the request

• During the 30-day cancellation window, you can still sign in and cancel. After that window, a deletion service runs every 24 hours and attempts requests that are due. If cleanup fails, the request remains eligible for a later retry.
• A successful deletion removes your Firebase Authentication account, Nakama-controlled account data, stored files, and data exports. The authentication account and main account record are removed only after the required cleanup succeeds.
• Nakama keeps a minimal record that the deletion completed. Some financial or economic audit records may remain after account identifiers are replaced with pseudonymous values. Other information may remain when needed for security, fraud prevention, disputes, recordkeeping, backup recovery, or law.

Records held elsewhere

Deleting your Nakama account does not by itself cancel a membership, enrollment, coverage purchase, or payment arrangement handled outside the app. It also does not send a deletion request to a sponsor, organization, healthcare provider, or another service provider. Contact those organizations separately.