Nakama Health support
Nakama app help
Trouble signing in or seeing your information? Start here.
Email supportWhat to include
Write to [email protected] from the email linked to your account. Say what happened and whether you use iPhone, Android, or web.
Do not send passwords, one-time codes, medical records, identity documents, or payment details by ordinary email.
Can’t sign in?
The app is for people with access already issued by a sponsor or organization. You cannot create an account or membership or enroll through the app. Any coverage purchase or payment setup happens outside the app.
Need access? Contact your organization. Forgot your password? Use Reset password. Nakama Support will never ask for your password or one-time code.
Information looks wrong?
Membership, benefit, claim, and record information in the app reflects existing program records. You can view existing claim status, history, and records, but the app does not file or change a claim.
Account, security, privacy, and support actions are available in the app. If a screen fails, email support. If a benefit or claim looks wrong, contact your organization.
Privacy and account
Open You, then Security and privacy, to request a data copy or schedule account deletion. You can also read the mobile privacy policy, review the mobile app terms, or follow the account deletion steps.
Medical emergency?
Nakama Health does not provide diagnosis, treatment, or emergency response. Contact local emergency services now if you may be experiencing a medical emergency. Do not wait for an email response.
Current supported release: iOS 1.0.0 (113) · Android 1.0.2 (113)